Review: Elite Treatment in the Comfort of Your Own Home

Review: Elite Treatment in the Comfort of Your Own Home

Mansion Casino started out as the online casino version of Les Ambassadeurs Club, one of the most prestigious properties in the United Kingdom. Membership at their brick-and-mortar location in London requires meeting certain standards as well as a sizable annual membership fee, and playing or dining at the property requires the wearing of (at minimum) a jacket and tie.

Not so with Mansion Casino. All are welcome to come as they are to this online property, and you can play in your pyjamas if you care to. You don't have to jump through any hoops and the minimum wager amounts aren't even particularly high, but you can enjoy the kind of personalised service and luxury atmosphere that is usually reserved for the crème de la crème of British society.

Though it appears that Mansion and Les Ambassadeurs Club may have ended their relationship, the structure, look and game selection of the casino have not really changed. In fact, there have been a number of recent improvements.

The main qualities that we enjoy at Mansion Casino are:

  • Exceptional customer service.

  • Lifetime tier status once earned.

  • Unusually large selection of progressive jackpot slots.

A Red Carpet Welcome for First-Time Players

Given the site's pedigree, you would expect established VIP players and high rollers to be catered to. The first deposit bonus is available to (and is quite valuable to) anyone, but the terms improve greatly if you deposit a larger-than-usual amount of money.

Type Amount Match Playthrough
Standard Welcome £20 to £200 100% 20x
High Roller Welcome £1,000 to £5,000 50% 15x

As you can see from the bonus terms, the wagering requirement is lower than usual. 30x to 50x is more standard in the industry, particularly if you make the sort of large deposits covered in the "high roller" option. So this is really one of the more favourable welcome bonus offers out there, particularly for those who like to play slots (as all types but five specific titles contribute your full wager to the playthrough requirement).

What Loyalty Gets You at Mansion Casino

The welcome bonus is worth looking at all by itself, but Mansion keeps the action very interesting for regular players with a series of ongoing promotions.

On Saturdays and Sundays, 20:00 – 23:59 GMT is the "Golden Hour." What does that mean? For every £50 wagered at select types of roulette and blackjack, you'll get back one "Golden Chip" (up to a daily limit of five total). Each Golden Chip gives you a free £1 wager (per round).

Drop in on Wednesdays for the Red or Black promo. If you make a deposit of at least £25, you simply type in either word as a bonus code to get some added goodies. Type in RED to get 50 £0.25 spins on Age of the Gods: God of Storms. Type BLACK for 25 £0.50 spins at Jurassic Island. A 20x wagering requirement applies and a max of £1,000 can be cashed out from bonus spins - but that's more than enough to be well worth the effort if you were planning on doing an account top-up anyway.

Fan of live dealer games? Check out the live casino cash back offer. If you plan to play at least £200 on Saturdays and Sundays, you can enjoy 50% cash back up to £10 simply by opting in before you start playing - no wagering requirement to enjoy it.

Mansion also usually has seasonal and monthly bonuses that change up over time. The monthly bonus often adds some goodies to your first deposit in that month, and the seasonal bonuses often consist of temporary codes that add a cash back percentage to some amount of your play. Exact terms will vary with whatever is currently on offer.

Finally, a referral bonus for bringing in your friends is always available. Simply email them a special signup code that gives them a £50 welcome bonus. If they play through that bonus 40x, you get £50 for yourself (subject to a 15x wagering requirement). Your friend must deposit at least £20 for this to work, and you can do it with up to 20 people. The percentage contributed to playthrough requirements by each game is the same as the welcome bonus terms listed above.

Quality Over Quantity

We don't mean to suggest that Mansion Casino has too small of a lineup of games, but the overall game count is not as large as it is at some other casinos. The game collection is curated very well, however, pared down to a more interesting selection that highlights the types of titles that people actually want to spend a lot of time with.

Here's a more detailed look at the different gaming sections that Mansion Casino has to offer:

Slots

Slots - Here we find a total of about 230 games, a respectable collection considering that nearly all of them are worth playing. The aspect of the slot section that we liked the best was the emphasis on games with progressive jackpots. Mansion currently has over 30 progressive jackpot games; at some online casinos you're lucky to find four or five. One of our favourites is the fun Fortunate Five, a visually appealing pirate-themed slot with multiple progressives and a free spin system that could potentially go on forever if you get lucky enough! If you want the biggest possible pots, however, look to Gladiator: Road to Rome or the Age of the Gods games. The major jackpots at these start at half a million pounds and can climb to over a million at times.

Table Games

Table Games - You would expect a property built on the reputation of high-end table play to have a good selection of games in that area, and Mansion doesn't disappoint. A dozen varieties of both blackjack and roulette are the highlights of this section. Those wishing to go big can place bets of up to £100 per game at some of these tables, such as All Bets Blackjack and Club Blackjack. But many of these tables also have limits as low as £0.10 per hand to accommodate every betting preference. There are also a lot of variants with side bets and progressive jackpots, not something you see offered at every online casino.

Live Dealer Games

Live Dealer Games - The live dealer casino focuses on a more intimate and higher-end experience here with well-dressed, personable dealers and high table limits. You can choose from five types of baccarat, three types of roulette, a blackjack table, Hi-Lo and Casino Hold 'Em in this area.

Video Poker

Video Poker - Mansion Casino is willing to take its chances against video poker pros with 15 varieties of the game, some of which have some pretty favourable pay tables. The "2 Ways Royal" game is an interesting variant not often seen at online casinos. With this game, a specific straight flush of 2-6 is just as good as a royal in terms of payout (800x your wager amount). The REALLY interesting part is that the pay table is otherwise almost identical to a good Jacks or Better game, making the overall expected payback percentage just shy of 99.8% - about as good as it gets for VP, but you get the exciting addition of a second royal flush possibility!

Mansion Software: Simple but Great

For a long time, Mansion Software only made use of games from one software provider. They have recently expanded to include another leading industry name, however. Mansion makes use of software from:

We mentioned earlier that Mansion does not have one of the biggest collections of games out there, but it does have one of the best in terms of quality and graphics. Part of the smaller but more well-curated focus is the fact that they contract with just two software designers (and for most of their history, it was actually just PlayTech alone). They've chosen two of the best possible options, however. PlayTech is known for games that are both visually excellent and have great payout percentages for the player, while Betsoft is one of the few in the market that can rival them for looks.

Mansion was founded in 2004, back when it was standard for casinos to run on PC desktop and laptop software. They have since branched out to offer Apple and Android apps as well as games that run directly in your browser, however.

Deposits Held in the Mansion Vault

You can make deposits using the standard range of methods at Mansion Casino. One option available here that is less common is Boku. This service allows you to add a credit to your casino account by way of your mobile phone bill. At the moment you can credit £30 at a time this way, but efforts are in the works to allow larger transactions.

Deposit Method Fee Processing time Minimum Deposit
visaVisa Free Instant £20
MastercardMastercard Free Instant £20
SkrillSkrill Free Instant £20
NetellerNeteller Free Instant £20
PaySafecardPaySafecard Free Instant £20
BokuBoku Free Instant £30
ecoPayzecoPayz Free Instant £20

Quick Withdrawals Brought By the Butler

Most of the payment methods accepted at Mansion can also be used for withdrawals. The three exceptions are PaySafeCard and ecoPayz (since they are prepaid payment cards) and the phone billing service Boku.

Withdrawal Method Fee Processing time Minimum Withdrawal
visaVisa Free Instant £10
MastercardMastercard Free Instant £10
SkrillSkrill Free Instant £10
NetellerNeteller Free Instant £10

The Mansion's Many Rewards

The loyalty program at Mansion is straightforward, but very rewarding. You earn points as you make wagers. The wager amount varies from game to game; for example, when you first start out you get a point for every £20 you wager at slots or scratchers, or for every £40 at most of the card games. Rack up enough points and you can trade them in for cash. A simple way to give players what they most want!

There is also a tier system you can work your way through. The main advantage to this is that at higher tiers, it takes less points to cash in and you'll get more cash back per point. You get tier points along with your reward points as you make your wagers. There are five levels: bronze (the starting point), silver, gold, VIP and VIP Elite. The really good stuff comes rolling in at the VIP levels - more on that in the next section.

There are a couple of important things to know about the Mansion Casino VIP program before you settle in to start playing. The first is that you can save up your reward points and cash them in at the higher levels, which means you'll get more money back with fewer points spent. The other is that you can only do cash-ins on the desktop software. You'll earn the same amount of points on mobile or from the instant play browser games, but you'll have to get to a desktop or laptop to cash them in.

high-rollers

How To Be A Mansion VIP

As we touched on in the previous section, Mansion gives you a clear threshold to get to VIP status. Earn 20,000 loyalty points, and have deposited at least £2,000 in your account history, and you're in.

The great thing about Mansion's tier and VIP program is that your status doesn't reset. Once you've achieved a tier level - including VIP - you've got it for as long as your account stays active! You won't have to re-earn a certain amount of points every month or few months.

In addition to more rewards points and better cashout terms, VIPs get bigger deposit bonuses and regular promotional offers. They also get access to a special VIP-only customer service team available 24 hours a day, larger withdrawal amounts, and gifts on special occasions.

The final step is VIP Elite. This highest tier is reserved for players who achieve 50,000 loyalty points and have deposited a total of £16,000 since opening their account. Getting to VIP Elite means the biggest and best of all bonuses and promotion types along with personalised cashback offers and invites to exclusive VIP-only events. Examples of these events include dinners and drinks, luxury box tickets to major sporting events like the F1 Grand Prix, and trips to concerts.

Mansion Casino's Competitive Advantage

Mansion Casino does so much right, it's hard to tuck it all neatly into a short paragraph. What we like most as regular punters is the player-friendly tier and VIP system and exceptional customer service. The welcome bonus terms and regular promotions are also significantly better than they are at most properties, particularly if you're a loyal player who puts through a lot of pounds.

Regal Customer Service

The treatment of players of all levels at Mansion Casino really shines, no doubt a holdover from the Les Ambassadeurs Club days. Primary support is available by email and phone, both of which are available 24/7. We never had to wait more than a couple of hours for a response, even during off-peak hours, and in some cases got a reply that was almost instant. VIP players also get access to a special phone and email service from which you can expect an instant reply around the clock.

Pros
  • Winner of the 2018 International Gaming Award for Online Casino Operator of the Year.

  • Graphics and interface really nail the "high-end luxury" ambiance.

  • Very favourable welcome bonus terms for high rollers.

Cons
  • Deposits made through Neteller are not eligible for some of the bonuses.

Visit the Mansion for a Great Experience

by John Taylor - Casino Expert

You'd expect to have a good time when visiting a mansion party, and that's definitely the case with this online casino. It's one of our favourites in the UK online gambling scene thanks to the combination of lovely games, really rewarding bonus offers, an excellent player's club and VIP scheme, and the inviting yet luxurious atmosphere. It's no wonder it's an award-winner!

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